Privacy Policy

This website (the “Site”) is owned and operated by The Harlow Club (a company registered in England and Wales under number 8797338 with its registered office at The Harlow Club, Unit 39, Number One Industrial Estate, Consett, Co Durham, DH8 6TW) ("The Harlow Club", “we”, “our”, and “us”).

We are committed to protecting and respecting your privacy. This policy (together with our Terms of Use) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal information and how we will use it.

We are registered with the Information Commissioner’s Office under registration number ZA380725.

Contacting us

If you have any questions about our Privacy Policy or your information, or to exercise any of your rights as described in this Privacy Policy or under data protection laws, you can contact us:

By post:
The Harlow Club, Unit 39, Number One Industrial Estate, Consett, County Durham, DH8 6TW.

By email:
info@theharlowclub.com

What information we collect

Information you give us
You may give us information about you by placing orders or filling in forms on our Site or by corresponding with us by phone, email or otherwise. This includes information you provide when you:

  • register to use our Site;

  • place an online order on our Site or in person;

  • sign up to receive our newsletter;

  • enter a competition, promotion or survey;

  • participate in social media functions on our Site; and

  • report a problem with our Site.

Information we collect from you
We may collect, store and use information about your visits to the Site and about your computer, tablet, mobile or other device through which you access the Site. This includes the following information:

  • technical information, including Internet protocol (IP) address, login information, browser type and settings, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location; and

  • information about your visits and use of the Site, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, pages viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), and website navigation and search terms used.

Information we collect about you from other sources
We may also collect information about you from other sources, such as commercially available data.

We use analytics tools, Facebook Pixel, and Google Ads Conversion Tracking on our Site. These tools automatically collect information about you when you click on one of our ads displayed on Facebook, Google Search, or any other participating ad network. This is called a “conversion.”

What we do with your information

We use your information:

  • to carry out any orders you place online or in person;

  • to provide you with information that you request from us; and

  • to allow you to participate in interactive features of our service, when you choose to do so.

Where it is in our legitimate interest, we may use your information:

  • to administer our Site including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve our Site to ensure that content is presented effectively;

  • to help keep our Site safe and secure;

  • to measure or understand the effectiveness of any advertising we serve; and

  • to contact you for market research purposes.

Where you have given us consent, we may provide information about new products, events, promotions, special offers, and other updates we think you’ll love. You can withdraw your consent or update preferences at any time by contacting us using the details above.

If you make a purchase on our Site, we may publish your first name and general location for marketing purposes. If you would prefer that we did not use your name and location in this way, please contact us to opt out.

Information we receive from other sources

We use Facebook Pixel and Google Ads Conversion Tracking to measure engagement from our ads and tailor future advertising to your interests. You can manage or opt out of personalised advertising via:

Disclosure of your information to third parties

Our Site is hosted on Shopify Inc., which provides our e-commerce platform. Your data is stored securely through Shopify’s data storage and servers. You can read Shopify’s Terms of Service or Privacy Policy.

We may share your information with:

  • Klaviyo (for email marketing – see their privacy policy);

  • Delivery partners (DHL, DPD, Royal Mail) to fulfil orders;

  • Payment providers and other subcontractors for transaction processing.

We may also share personal data when required by law, to enforce our Terms of Use, or to protect the rights, property, or safety of The Harlow Club, our customers, or others.

We do not sell personal information to any third party.

Security of your information

We take all reasonable steps to ensure that your data is secure and processed in accordance with this Privacy Policy. Data may be stored outside the EEA via Shopify, Klaviyo, or Zendesk, with appropriate safeguards in place.

Payments are encrypted through PCI-DSS standards. While we do our best to protect your information, we cannot guarantee the security of data transmitted online. Once received, we use strict procedures and security measures to prevent unauthorised access.

How long we keep your information

We retain personal data only as long as necessary to fulfil the purposes outlined or as required by law.

Your rights

You have the right to:

  • access and receive a copy of your data;

  • correct inaccurate information;

  • request deletion of your data (“right to be forgotten”);

  • object to processing for marketing or legitimate interest purposes;

  • request data portability.

You can exercise any of these rights by contacting us using the details in “Contacting us” above.

Cookies

We use cookies to improve your experience on our Site. Cookies help us understand usage patterns and remember preferences. By using our Site, you consent to our use of cookies.

You can manage or delete cookies in your browser settings. For more details, visit www.allaboutcookies.org.

Our cookies include session tracking (Shopify), analytics (Google Analytics), and marketing tools (Facebook Pixel, Google Ads, Klaviyo).

Links

Our Site may include links to partner or affiliate sites. Please note these have their own privacy policies, and we are not responsible for their content or data practices.

Changes to our Privacy Policy

Any updates to this Privacy Policy will be posted on this page and, where appropriate, notified by email. Please check back regularly for updates.